The system property "glide.tinyurl.minEncodedLength", originally introduced in London, can be missing or set to a low value, causing a blank page in the TinyURLProcessor when trying to open attachments.

Steps to Reproduce


1. Login a London Instance as administrator.
2. Install  the "Project Portfolio Suite with Financials" [com.snc.financial_planning_pmo] plugin.
3. Go to any existing Project Task and add any attachment.
4. Go to Project record and add related lists - Project attachment.

Observe, if the attachment URL is greater than 2000 characters, then clicking on the attachment will show a blank page. Altering the system property "glide.tiny_url_min_length" does not help.


This problem was fixed in Madrid Patch 1 and later. Please review the Fixed In section to determine the latest available patch your instance can be upgraded to.

As a workaround, add the following system property indicating the min encoding value, that can be higher as required:

Type: Integer
Value: 2500

Related Problem: PRB1322069

Seen In

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Intended Fix Version

New York

Fixed In

Madrid Patch 1

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Associated Community Threads

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Article Information

Last Updated:2019-05-23 22:20:29