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Description

The system property "glide.tinyurl.minEncodedLength", originally introduced in London, can be missing or set to a low value, causing a blank page in the TinyURLProcessor when trying to open attachments.

Steps to Reproduce

 

1. Login a London Instance as administrator.
2. Install  the "Project Portfolio Suite with Financials" [com.snc.financial_planning_pmo] plugin.
3. Go to any existing Project Task and add any attachment.
4. Go to Project record and add related lists - Project attachment.

Observe, if the attachment URL is greater than 2000 characters, then clicking on the attachment will show a blank page. Altering the system property "glide.tiny_url_min_length" does not help.

Workaround

This problem was fixed in Madrid Patch 1 and later. Please review the Fixed In section to determine the latest available patch your instance can be upgraded to.

As a workaround, add the following system property indicating the min encoding value, that can be higher as required:

glide.tinyurl.minEncodedLength
Type: Integer
Value: 2500


Related Problem: PRB1322069

Seen In

There is no data to report.

Intended Fix Version

New York

Fixed In

Madrid Patch 1

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2019-05-23 22:20:29
Published:2019-05-24