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Description

SFTP type data source fails to import and throws the error:

java.io.IOException: SSH authentication failed, Timed out while waiting for TCP to connect

Cause

This happens when the SFTP server or the firewall before this blocks the source IPs from which the SFTP connection is initiated.

Resolution

  1. Obtain the IP information for your instance by following the steps provided in the KB "Finding the IP information for your instance".
  2. Share the two IP ranges (both Datacenters) specified for "Source address used for integrations into customer network with NO VPN" with your network/firewall admin to have them whitelisted. 

Article Information

Last Updated:2019-10-03 14:46:37
Published:2019-10-03