Description

This article will describe de-activate a global UI Script if it is preventing access to platform view of the instance, even for admin or maint users. This will demonstrate two methods, one in which the sys_id of the record is known, and other in which the sys_id is not known. 

Procedure

This can be done by accessing the UI Script through "form" and "list" pages of Service Portal. 

Method 1: sys_id is known

• Login to affected instance which will redirect to Service Portal. 
• Navigate to the form page of Service Portal and locate the the record using the sys_id and table information in the URL: 
  • https://<instance-name>.service-now.com/sp?id=form&table=sys_ui_script&sys_id=<sys_id of the record>
• De-activate it and save.

Method 2: sys_id is not known

• Login to affected instance which will redirect to Service Portal. 
• Navigate to the list page of Service Portal and locate the record just the table information:
  • https://<instance-name>.service-now.com/sp?id=list&table=sys_ui_script 
• From this list, locate the UI Script using Keyword or Name search and de-activate it. 

Applicable Versions

All versions