Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Customized client script to set catalog variable readonly is not working on IE browser with "Object doesn't support property or method 'forEach' " console error - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Customized client script to set catalog variable readonly is not working on IE browser with "Object doesn't support property or method 'forEach' " console error
KB0724495

Customized client script to set catalog variable readonly is not working on IE browser with "Object doesn't support property or method 'forEach' " console error


1217 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


Customized client script to set catalog variable readonly is not working on IE browser with "Object doesn't support property or method 'forEach' " console error

Release


All

Environment


IE browser on Window only

Cause


IE Browser console error: Object doesn't support property or method 'forEach'

Resolution


Use other functions such as for loop in the client script instead of forEach to solve the issue. 

Below is an example code to fix the script:

The script that is not working on IE is: 
$("variable_map").querySelectorAll("item").forEach(function(item){}

Replace the above code with:
var items =$("variable_map").querySelectorAll("item");
for (var i = 0, len =items.length; i< len;++i) {
var variable = items[i].getAttribute("qname");
g_form.setReadOnly(variable, true);

}

Please note that this is not an out of box function and it is a customized client script so does fall beyond the scope of support. Above code is just a suggestion to fix the issue.

Additional Information


Performing an online search for the error text "IE Object doesn't support property or method 'forEach'"indicates that this is an IE specific issue and further information on this maybe found on the Microsoft support site or other online resources. 


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.