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Description

The property 'glide.sc.enhance.labels' does not work as expected with Lookup Multiple Choice variables in Service Portal. The property should hide pricing information.

Steps to Reproduce

 

1- Login a pre-Madrid instance.

2- Open the catalog item 'Apple iPhone 5' from sc_cat_item.list.

3- Create a new variable as follows:
* Type : Lookup multiple Choice
* Question : Any string
* Name : Any string
* Lookup from table : question
* Lookup value field : Value
* Lookup label field(s): text
* Lookup price field : price
* Lookup recurring price field : Recurring price
* Reference qualifier : questionSTARTSWITHStorage

4- Open the new catalog item in the standard platform and notice the following:
* Pricing information is appended to the questions choices of the variable you entered.
* Pricing information is appended to the question choices of the Storage variable (the last dropdown field of the page).

5- Open the same catalog item in service portal and notice the following:
* Pricing information is appended to the questions choices of the variable you entered.
* Pricing information is appended to the question choices of the Storage variable (the last dropdown field of the page).

6- Navigate to system properties and set the system property glide.sc.enhance.labels to false.

7- Open the catalog item in the platform and notice the following:
* Pricing information is hidden in the questions choices of the variable you entered.
* Pricing information is hidden in the question choices of the Storage variable (the last dropdown field of the page).

8- Open the same catalog item in the service portal and notice the following:
* Pricing information is not hidden in the questions choices of the variable you entered.
* Pricing information is not hidden in the question choices of the Storage variable (the last dropdown field of the page). 

 

Workaround

This issue is fixed in Madrid. There is no workaround applicable. Please review the Fixed In section to determine the latest available patch your instance can be upgraded to.

 


Related Problem: PRB1297159

Seen In

Jakarta
Kingston
London
London Patch 3

Fixed In

London Patch 6 Hot Fix 1
London Patch 7
Madrid

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-10-27 23:47:00
Published:2019-02-08