Notifications

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Symptoms


After importing Knowledge [kb_knowledge] records into an instance, the article records are no longer editable.

Release


Jakarta

Cause


With the introduction of the Knowledge Management Advanced [com.snc.knowledge_advanced] plugin, customers have the ability to version knowledge articles. This data is stored in the Knowledge Version [kb_version] table. If kb_knowledge records are imported from an instance that is running a release that does not support versioning or if the associated kb_version records are not imported as well, the kb_knowledge records cannot be checked out and edited.

Resolution


Ensure that all relevant kb_version records are imported along with the kb_knowledge records. Alternatively, customers can also run the Initialize Versions on Articles fix script to set the version. This script is included with the Knowledge Management Advanced plugin and can be accessed by selecting System Definition > Fix Scripts from the application navigator.

Additional Information


Article versioning

Article Information

Last Updated:2019-05-21 11:52:38
Published:2019-02-20