Symptoms
When a dashboard is loaded/view the configuration panel on the right is opening automatically.
Release
All releases
Cause
The dashboard link contains the URL parameter "sysparm_active_panel=quickLayoutSideContent"
Resolution
Determine how users are opening the dashboards. If they are opening them through a module inspect the module link if the URL contains "sysparm_active_panel=quickLayoutSideContent" and remove it accordingly.
If users are opening the dashboards through a favorite link on the filter navigator navigate to the "sys_ui_bookmark" table and find that particular favorite record.
There will be a field called "URL". Remove the URL parameter "sysparm_active_panel=quickLayoutSideContent" from it and save the record.
Additional Information
The configuration panel opening automatically is not saved as a user preference or a setting in a dashboard itself. It's done through the URL parameter "sysparm_active_panel=quickLayoutSideContent" only.