Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
The configuration panel is opening automatically every time a dashboard is loaded - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • The configuration panel is opening automatically every time a dashboard is loaded
KB0724427

The configuration panel is opening automatically every time a dashboard is loaded


701 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


When a dashboard is loaded/view the configuration panel on the right is opening automatically.

Release


All releases

Cause


The dashboard link contains the URL parameter "sysparm_active_panel=quickLayoutSideContent"

Resolution


Determine how users are opening the dashboards. If they are opening them through a module inspect the module link if the URL contains "sysparm_active_panel=quickLayoutSideContent" and remove it accordingly.

If users are opening the dashboards through a favorite link on the filter navigator navigate to the "sys_ui_bookmark" table and find that particular favorite record.

There will be a field called "URL". Remove the URL parameter "sysparm_active_panel=quickLayoutSideContent" from it and save the record.

Additional Information


The configuration panel opening automatically is not saved as a user preference or a setting in a dashboard itself. It's done through the URL parameter "sysparm_active_panel=quickLayoutSideContent" only.

Documentation on dashboards


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.