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Symptoms


When a dashboard is loaded/view the configuration panel on the right is opening automatically.

Release


All releases

Cause


The dashboard link contains the URL parameter "sysparm_active_panel=quickLayoutSideContent"

Resolution


Determine how users are opening the dashboards. If they are opening them through a module inspect the module link if the URL contains "sysparm_active_panel=quickLayoutSideContent" and remove it accordingly.

If users are opening the dashboards through a favorite link on the filter navigator navigate to the "sys_ui_bookmark" table and find that particular favorite record.

There will be a field called "URL". Remove the URL parameter "sysparm_active_panel=quickLayoutSideContent" from it and save the record.

Additional Information


The configuration panel opening automatically is not saved as a user preference or a setting in a dashboard itself. It's done through the URL parameter "sysparm_active_panel=quickLayoutSideContent" only.

Documentation on dashboards

Article Information

Last Updated:2019-05-21 11:50:56
Published:2019-01-24