Notifications

95 views

Description

Invalid list column can break reference field in Service Portal with Null pointer Exception error in log

Steps to Reproduce

 

1) import attached sys_ui_list_element record, adding an invalid column to Default view of cmdb_ci list
2) edit Dictionary entry of task.cmdb_ci field, add simple reference qualifier: Class is Computer Peripheral
3) go to /sp?id=form&t=problem&sys_id=-1
4) click Configuration Item reference field as if to populate a value

Note NullPointerException error in localhost log, JS error in browser: TypeError: Cannot read property 'length' of undefined

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

 


Related Problem: PRB1296335

Seen In

Kingston Patch 12
London Patch 4 Hot Fix 2

Intended Fix Version

New York

Fixed In

Madrid

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:42:40
Published:2019-01-24
sys_ui_list_element_6e5b12b15b631300a9ad49ed5a62bc3a.xml