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Description

Overview


This article responds questions about the new record entry named "All" introduced in the Business Services [cmdb_ci_service] table with the upgraded CMDB plugins in London.

Description


The "All" business services record is present out of the box in London. Prior to London, the "Service Modeling" plugin creates the "All" cmdb_ci_service record. With the upgrade to London, the new "Application Service" plugin is active out of the box, with a built-in dependency to the "Service Modeling" plugin.

Clicking the "Dashboard" UI Action button in the "All" record form, the Dashboard displays widgets reporting cmdb related metrics, such as scores for Compliance, Completeness, Correctness, Relationship, nd it also displays tabs for Change, Incident, Task, and Business Services.

The system prevents modifications to this record as well as its removal:






Additional Information


List of plugins (London)
https://docs.servicenow.com/bundle/london-platform-administration/page/administer/plugins/reference/list-of-plugins.html

 

Article Information

Last Updated:2019-08-02 20:54:33
Published:2019-05-14
business_services_cmdb_ci_service_all_Dashboard.png