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Symptoms


Input payload not processed on the instance. Has the status error. More information available in the payload or MID server logs

Release


Jakarta, Kingston, London

 

Cause


Some probes directed at snmp devices can generate large packets of information after processing which can be handled ok on the MID server. However, when the information is passed back to the instance for processing by the sensor the information packet or attachment hits the attachment limit which is by default: 5242880 bytes. The limit is set by a system property: com.glide.attachment.max_get_size

Resolution


  • Locate the MID server where this probe has run
  • Review the MID server logs to determine the the size of the payload that is getting rejected by the instance. Either create or amend the aforementioned instance system property com.glide.attachment.max_get_size to a threshold much greater than this.
  • Alternatively if it is difficult to review the MID server logs or one is not comfortable use trial and error to set the property to an arbitrary size for example: 10000000 bytes

 

Article Information

Last Updated:2019-03-14 03:42:05
Published:2019-03-14