Notifications

72 views

Description

The ticket page in Service Portal throws the JavaScript error below when a location is checked with Google Maps for the first time:

"You have exceeded your request quota for this API"

Steps to Reproduce

 

1. Allow location checking on your browse (issue observed in IE, Chrome, Edge).
2. Login as administrator.
3. Go to the SP ticket page.
4. Click on the location globe icon.

Notice the JS error alert info message, and inspect the browser console to find the error:

"You have exceeded your request quota for this API"



Workaround

This problem is fixed. Please review the Fixed In section to determine the latest available patch your instance can be upgraded to.

Instances on earlier patches would need to configure their own "Google Maps API key" under System Properties > Google Maps. The map key from Google is tied to the URL of the server.

To obtain a new key, visit http://www.google.com/apis/maps/signup.html .

 


Related Problem: PRB1312458

Seen In

There is no data to report.

Intended Fix Version

London Patch 9
New York

Fixed In

Madrid Patch 4

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-06-06 00:17:17
Published:2019-05-28