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Symptoms


Survey page is empty when trying to access from Service Portal

Release


London Patch 1 Hot Fix 2

Cause


Upon reviewing in customers instance, when clicking the survey from the the list, it is redirecting to tw_take_survey page and when clicked from My surveys page it being redirected to take_survey.

Resolution


To fix the issue, on the page "My_surveys" used TW_survey instead of My_surveys widget. 

i.e. Goto widget tab and Update the widget field to use TW-Survey widget. 

Expected Result: "Customer Satisfaction Store Survey" page should be visible to be taken by user from Service Portal 
Actual Result: "Customer Satisfaction Store Survey" page is visible successfully from Service Portal

 

Article Information

Last Updated:2019-05-21 11:50:48
Published:2019-01-22