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Multiple workflows triggering on the same HR Case - Support and Troubleshooting
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KB0723742

Multiple workflows triggering on the same HR Case


841 Views Last updated : Sep 21, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Multiple workflow trigger for same HR case

Duplicate workflow trigger for same HR case

Cause

This can be caused by declaring workflow in two configurations as follows:

1) If the HR record producer has an HR Template with a value in workflow assignment, it will trigger the workflow assigned to the HR template. Sample below

HR Record Producer template:


HR Template:

2) Once submitted, if the HR record also satisfies a workflow because of the workflow conditions, it will trigger the second workflow. 

You can go to Workflow Versions > Filter the HR table name in the Table column

Sample condition configuration:

This will cause duplicate workflows attached



Resolution

Modify or remove either configurations

1) Workflow assignment on the HR template, or

2) Workflow conditions


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Attachments

Attachments

  • HR Case Template.png
  • HR Record Producer.png
  • Workflow conditions.png

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