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Description

The Discovery Identification phase may update CI multiple times in the same discovery run, if the device has multiple IPs used in a single discovery.

 

Steps to Reproduce

 

1) Create a schedule to discovery a device which has multiple IPs, for example a network switch.
2) Add all the IPs used for the device.
3) Clear the model field of the device.
4) Run Discovery and wait for completion.
5) Review the CI history in list view.
6) Filter for "*Model" and notice multiple updates to the model.






Workaround

There is no workaround applicable. Please review the Fixed In section to determine the latest available patch your instance can be upgraded to.


Related Problem: PRB1301835

Seen In

There is no data to report.

Intended Fix Version

Madrid

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2019-01-17 12:14:55
Published:2019-01-17