Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Dependencies to be taken care of while migrating knowledge articles from one instance to another - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Dependencies to be taken care of while migrating knowledge articles from one instance to another
KB0723626

Dependencies to be taken care of while migrating knowledge articles from one instance to another


2799 Views Last updated : Feb 26, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Customers who want to migrate articles from one instance to another should consider and move all the dependency tables information as well. This article provides high-level details of which tables need to be considered when moving from one instance to the other.

Dependency Tables

  • Knowledge bases - kb_knowledge_base table
  • Categories - kb_category table
  • Can Read/Cannot Read/ Can Contribute/Cannot Contribute user criteria - kb_uc_can_read_mtom_list table
  • Knowledge Author, Approver users - sysapproval_approver_list table
  • Article Domain if not global - sys_domain table
  • Workflow - workflow table
  • workflow context  - wf_context table
  • Knowledge Feedback - kb_feedback table
  • Knowledge Feedback Tasks 
  • Attachments - Sys_attachment table
  • Related Products -
  • Attach to Task entries -  m2m_kb_task table
  • Knowledge Keywords - meta 
  • KB Use - kb_use table 

If the i18n Plugin is Active, then make sure these tables are migrated

  • Translated Articles
  • kb_department entries

If the Knowledge Advanced plugin is Active, make sure these tables are migrated

  • Knowledge Versions
  • Knowledge Summary

Release

All

Related Links

The dependency tables information provided on this article is only high level information. There can be more tables involved depending on the plugins activated on the customer's instance. A thorough testing is needed once all the tables are migrated properly. 


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.