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Description

Symptoms


Unable to get the non-english value of translated text field or translated html field when using the email template

Release


All releases

Cause


Out of box, the email variables will be sent using the system language which is English by default. 

Resolution


While we do not have any officially supported methods to send emails where the email variable is translated to a language other than default system language, please refer to the following community post that provides a customization.

Please note that because this is a community post and it is a customization which is outside the scope of the Customer Support team.

Additional Information


https://community.servicenow.com/community?id=community_question&sys_id=2d81136ddbdcdbc01dcaf3231f961904

Article Information

Last Updated:2019-08-02 20:55:15
Published:2019-06-26