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Rate cards within Resource Management - Support and Troubleshooting
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  • Rate cards within Resource Management
KB0723593

Rate cards within Resource Management


590 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

The correct rate is not being applied to the Resource Plan for a Group Resource.

Release

All releases.

Cause

There might be a capitalized value on Labor Rate Card condition.

Resolution

The Filter on the Labor Rate Card Condition had a lower case rate code but on the user's record it has a capitalized Rate Code. Changing this to match the value in the condition would fix this issue.


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