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Description

Symptoms


The Change Request state is changing to "New" once the change is Rejected

Release


Jakarta Patch 10

 

Cause


Abort action in a customized Business Rule

Resolution


After looking for Business Rules where the Script Contains Abort or have Abort Action set to true, a Business rule was found that had a line of code as "current.setAbortAction(true);" which is aborting the action right before it sets the state of the change. This abort action is preventing the workflow from progressing.

 

Article Information

Last Updated:2019-08-02 20:55:16
Published:2019-01-16