Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
On-call schedule issue in child domains - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • On-call schedule issue in child domains
KB0723589

On-call schedule issue in child domains


318 Views Last updated : Jan 28, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

On-call Schedule is not accessible in Child Domains


Cause


Resolution


On-call Schedules should not be accessible by child domains when called even from workflows. If accessible, will be a domain separation breach.
This acts in the same way as incidents/data. If data exists in a parent domain, should not be visible from child domains.

Release

All releases.

Cause

This is the expected behavior.


Resolution

On-call Schedules should not be accessible by child domains when called even from workflows. If they were accessible, it would be a domain separation breach.
This acts in the same way as any other data. If data exists in a parent domain, it should not be visible from child domains.

Related Links


More information can be found on our product documentation:

Domain separation and On-Call Scheduling


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.