When a user opens either a record producer or a catalog item on Service Portal, the user sees the error messages java.lang.NullPointerException and Failing widget: 'SC Catalog Item' resulting in the item not loading.
The cause is due to a mapped variable(s) where the "Field" does not have any value selected.
To resolve the issue:
- Go to item_option_new.list from the navigator filter
- Do a filter search with the following parameters:
- Catalog item is <name of catalog item having issue>
- Map to field is true
- Look for any records where the Field has an empty value and update it with the correct column to mapped to