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Description

Symptoms


When a user opens either a record producer or a catalog item on Service Portal, the user sees the error messages java.lang.NullPointerException and Failing widget: 'SC Catalog Item' resulting in the item not loading.

 

 

Release


All

 

Cause


The cause is due to a mapped variable(s) where the "Field" does not have any value selected.

 

 

Resolution


To resolve the issue:

  1. Go to item_option_new.list from the navigator filter
  2. Do a filter search with the following parameters:
    • Catalog item is <name of catalog item having issue>
    • Map to field is true

  3. Look for any records where the Field has an empty value and update it with the correct column to mapped to

 

Article Information

Last Updated:2019-08-02 20:55:20
Published:2019-01-16