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Symptoms


Reference Field as drop-down choice field using attribute ref_auto_completer=AJAXReferenceChoice does not return the expected number of records in drop down

 

Resolution


Increasing the default value of the property "glide.xmlhttp.max_choices" from 15 to the value you require will resolve the issue

1)Log into the instance as a user with the admin role

2)Navigate to system definition > system properties

3) In the filter, search the term and open the corresponding record:

name is glide.xmlhttp.max_choices

4) increase the value to your desired amount

5) save the record

 

Additional Information


Refer to the following documentation which describes the process regarding displaying a reference field as a choice list

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/field-administration/task/t_DisplayTheRefFieldAsAChoiceList.html

Article Information

Last Updated:2019-05-21 11:50:37
Published:2019-01-16