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Description


How to make Knowledge articles open in the "kb_article_view" page in Service Portal (the same page that articles are opened in from the Knowledge Search). 

Procedure


The Knowledge Base search source contains the code that generates the link in the "Search page template". 

To change this page to the "kb_article_view" page navigate to the Knowledge Base search source and change the line to match the following screenshot:

Applicable Versions


All

 

Article Information

Last Updated:2019-05-21 11:50:32
Published:2019-01-15