Notifications

16 views

Description

Symptoms


Knowledge search on incident is giving different results page layout for different user

Release


All

Cause


User preference value on kb.advanced.search are different on affected users:

Value = block (will display Advance Search Result layout)

Value = none (will hide Advance Search Result layout)

Resolution


Change the value on user preference as needed by following:

  • Navigate to User preference or URL: /sys_user_preference_list.do
  • Search name = kb.advanced.search and user = affected user to find user's preference record:
  •     Change the value to block if the user does not want to see the Advanced Search result layout
  •     Change the value to none if the user wants to see Advanced Search result layout

 

Article Information

Last Updated:2019-08-02 20:55:30
Published:2019-01-28