Symptoms

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Service mapping fails with the following identification error

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In case the discovered CI is included CI (such as Tomcat WAR) check if there are multiple records with name 'Contains::Contained by' in cmdb_rel_type table.

Multiple paths leading to the same destination: [class:cmdb_ci_db_db2_instance, sys_id:d58885badbc8e70005cb86171b961998] -> [class:cmdb_ci_aix_server, sys_id:67ab75b81333f6407f4abf304244b068]

Release

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All releases

 

Cause

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This error is thrown when there is an application that has a duplicate relationship with the same server.

For example: Multiple paths leading to the same destination: [class:cmdb_ci_db_db2_instance, sys_id:d58885badbc8e70005cb86171b961998] -> [class:cmdb_ci_aix_server, sys_id:67ab75b81333f6407f4abf304244b068]

In the above case, DB2 instance has multiple "Runs on::Runs" relationships with the same AIX server that is hosted on causing Identification engine to fail.

Resolution

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Navigate to cmdb_rel_ci table and see if there are duplicate relationships of the same type to a parent.(ex: DB2->server), Please remove duplicate relationship and re-run the discovery.