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Description

Attaching an article causes the system to place previous work notes into the current work note that gets created to capture the fact that an article was attached.

Build info: London patch 3/4

Steps to Reproduce


1. Open any incident record
2. Post a comment in the Work notes (such as "Test")
3. Click "related Search Results"
4. Search a published article (such as "Getting Around in Windows") and click Attach
Notice the HTML link of the newly attached article is displaed in Addtional comments
5. Click Post
Notice "TEST" is displayed again in Work notes with the article displaed in Additional comments - see the screenshot

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

 


Related Problem: PRB1322564

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Associated Community Threads

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Article Information

Last Updated:2019-05-21 11:40:44
Published:2019-01-26