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 London Patch 4 Hot Fix 2 : Known Errors

This article presents notable known errors in  London Patch 4 Hot Fix 2, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the  Known Error Portal.

Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see London Release Notes.

Severity 1


The following table lists notable Severity 1 known errors in this patch.

ArticleProblemCategoryTitle
KB0715417PRB1252503PersistenceTPP migration on the upgrade can leave null sys_class_path values in partition tables
KB0584932PRB617735PersistenceTask Table flattening or Task Table extensions can exceed the row size limit of 8126, causing Task hierarchy errors and task table functionality degradation
KB0594678PRB674257PersistenceChanges on Dictionary Field Type of glommed field on one of the extending tables is changing the database field type instead of changing the sys_storage_alias

Severity 2


The following table lists notable Severity 2 known errors in this patch.

ArticleProblemCategoryTitle
KB0712541PRB1185802Customer Service ManagementCSM: Customer Contact unable to create cases for CSM portal
KB0676879PRB1235210Activity StreamSingle line long text in description field gets right side cut-off when viewed in Activity stream. Browser re-size will make it visible again.
KB0661797PRB1235331Update SetsGrandchild tables of task created as TPC can be corrupt if they are created in the wrong order
KB0712998PRB1244056PersistenceConfigure label action for an inherited field on CMDB hierarchy via right click on label (from a form for a child table ) and click Configure Label results in a "record not found" message
KB0713191PRB1258912PersistenceATF rollback only rolls back the most recent change to a field
KB0684402PRB1270022Performance Analytics[DOMAIN] Spotlight Job doesn't collect spotlights for empty user and "Use snapshots" property
KB0713577PRB1280418Customer Service ManagementMajor Incident Management: As an ITIL user unable to edit personal filters from Add Child Incidents form workbench
KB0688314PRB1282065PersistenceSetting the term config table property glide.db.query.term. table_limit to zero causes severe cache issues on sys_term_table_cache and a high flush count
KB0692585PRB1287143CurrencySaving a form with a currency field results in the currency field getting multiplied by 100
KB0690203PRB1291458Performance AnalyticsPA Job Collection fails with "Sparse storage format has one field, sys_id" when collecting Text Analytics for several Fields to Analyze
KB0690836PRB1292056Forms and FieldsUI policy that sets display to false for a field on OOB forms (ex: Incident, Change) in Printer Friendly Version (URL contains sysparm_media=print) doesn't work
KB0695148PRB1297952PersistenceBootstrapBatcher stack does not get cleared properly after failed plugin activation
KB0721325PRB1320719PersistenceProblems in storage alias assignments when committing an update set for a scoped app
KB0722879PRB1321771EmailScripted evaluation of the to, cc, bcc, from, and reply-to values in email client template does not work
KB0534762PRB585707UI ComponentsForm Sections configuration - Broken relationships between [sys_ui_section] and [sys_ui_form_section] records cause forms to not load
KB0550121PRB629834Knowledge ManagementKnowledge search is hardcoded to ignore search terms with fewer than 3 characters
KB0549804PRB630133WorkflowIn list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11
KB0598187PRB668806Project Portfolio ManagementCannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected
KB0656731PRB709927ListsSorting a list view causes the Tags column to disappear until the list is refreshed
KB0692578PRB709946Forms and FieldsAnnotations that denote sections of a form should use header tags
KB0623129PRB718318System ApplicationsUnable to launch Studio via Studio module when UI11 is enabled
KB0622300PRB933587ChatCMS Chat Legacy "Not available" message is not showing when Schedule is out of hours

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Article Information

Last Updated:2019-01-15 22:00:06
Published:2019-01-10