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Description

Symptoms


Users with ITIL role are not able to see the "Closed" option in the State field on incident form

 

Release


All

 

Cause


This is due to the the "Mobile UI" package being activated which installs the client script (BP) Hide Choice - Closed which hides the Closed option in the State field when an incident form is loaded.

 

Resolution


 This is expected behaviour as this is part of the Mobile UI package.

Article Information

Last Updated:2019-08-02 20:55:48
Published:2019-01-10