Symptoms

action.setRedirectURL(url) does not work in UI Action for Service Portal

Release

Any release supporting Service Portal

Cause

As per the online docs link in the section below, setRedirectURL() operations are ignored because Service Portal forms handle redirection in a different way than the platform

Resolution

An enhancement request has been submitted via PRB1164776 add the functionality for future release

Additional Information

https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/build/service-portal/reference/sp-unsupported-scripts.html?cshalt=yes