Notifications

116 views

Symptoms


action.setRedirectURL(url) does not work in UI Action for Service Portal

Release


Any release supporting Service Portal

Cause


As per the online docs link in the section below, setRedirectURL() operations are ignored because Service Portal forms handle redirection in a different way than the platform

Resolution


An enhancement request has been submitted via PRB1164776 add the functionality for future release

Additional Information


https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/build/service-portal/reference/sp-unsupported-scripts.html?cshalt=yes

Article Information

Last Updated:2019-05-21 11:50:29
Published:2019-01-15