Symptoms

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action.setRedirectURL(url) does not work in UI Action for Service Portal

Release

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Any release supporting Service Portal

Cause

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As per the online docs link in the section below, setRedirectURL() operations are ignored because Service Portal forms handle redirection in a different way than the platform

Resolution

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An enhancement request has been submitted via PRB1164776 add the functionality for future release

Additional Information

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https://docs.servicenow.com/csh?topicname=unsupported-features-sp.html&version=latest?cshalt=yes