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action.setRedirectURL(url) does not work in UI Action for Service Portal - Support and Troubleshooting
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  • action.setRedirectURL(url) does not work in UI Action for Service Portal
KB0722968

action.setRedirectURL(url) does not work in UI Action for Service Portal


9981 Views Last updated : Apr 7, 2024 public Copy Permalink English (Original)
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KB Summary by Now Assist

Issue

Symptoms


action.setRedirectURL(url) does not work in UI Action for Service Portal

Release


Any release supporting Service Portal

Cause


As per the online docs link in the section below, setRedirectURL() operations are ignored because Service Portal forms handle redirection in a different way than the platform

Resolution


An enhancement request has been submitted via PRB1164776 add the functionality for future release

Additional Information


https://docs.servicenow.com/csh?topicname=unsupported-features-sp.html&version=latest?cshalt=yes


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