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Switch between front and back camera for QR barcode reading with the ServiceNow mobile app - Support and Troubleshooting
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  • Switch between front and back camera for QR barcode reading with the ServiceNow mobile app
KB0722916

Switch between front and back camera for QR barcode reading with the ServiceNow mobile app


336 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Can I switch between the front and back camera to read QR barcodes with the ServiceNow mobile app?


 

At this point in time, only the main (back) camera on a phone is used by the ServiceNow mobile app to read QR barcodes. There is no current plan to also extend this functionality to the front camera on mobile phones.

 

If this is a feature that you would like to see implemented, you can fill out a enhancement request via HI:

Self-Service > Enhancement Requests > Open an Enhancement Request

 


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