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Description

The Document Viewer only enables to view inline PDF type documents. Other type of documents, like MS Word or Excel, are not getting opened in the Document Viewer, but can only be downloaded.

Steps to Reproduce

1. Follow the steps mentioned in the documentation page below to enable the document viewer for the incident table:

https://docs.servicenow.com/bundle/madrid-platform-user-interface/page/use/using-forms/task/view-attachment-doc-viewer.html

2. Add and populate the following properties:
- com.snc.documentviewer.support_content_types
application/pdf,application/msword,application/vnd.openxmlformats-officedoc,application/vnd.ms-excel,application/vnd.ms-powerpoint
- com.snc.documentviewer.supported_file_extentions
xlsx,pptx,docx,pdf,csv,txt

3. Try to open in Document Viewer a file attachment of the above mentioned supported types. Notice you are only able to open a PDF document. The other documents can only be downloaded.

Workaround

After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or near future releases. We do not make these decisions lightly, and we apologize for any inconvenience.


Related Problem: PRB1272983

Seen In

SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-05-03 19:54:23
Published:2019-06-21