Notifications

36 views

Symptoms


Knowledge article not showing in Service Portal with standard Service Portal plugin

Release


Any release supporting Service Portal

Cause


For standard Service Portal, only one knowledge base is supported.  The knowledge article belongs to the knowledge base which is not associated to the knowledge base for the standard Service Portal

Resolution


Enable the plugin for Knowledge Management Service Portal which supports multiple knowledge bases - please refer to the following DOC for details

Additional Information


https://docs.servicenow.com/bundle/london-servicenow-platform/page/product/knowledge-management/concept/knowledge-management-service-portal.html

Article Information

Last Updated:2019-01-15 13:03:26
Published:2019-01-15