How to automatically redirect users who navigate to any CMS pages to Service Portal

Explore options to automatically redirect users from a content management site (CMS) page to Service Portal. This ensures that users of a legacy CMS are redirected to and continue using the Service Portal. 

Process

Use any of these three options to implement the automatic redirect to Service Portal: 

Option #1

Modify the layout (which is just a UI macro) of the CMS page to contain the following code:

To do this:

1. Go to the CMS home page.
2. In the default layout, under the Layout field, find CMS 1 Column.
3. Select the i icon to go to that UI macro.
4. At the bottom of the XML script, but before the </j:jelly> part, insert the following code"

<script>

window.location.replace("/the_sp_suffix")

</script>

Option #2

Create a custom global UI script that redirects when it detects a URL containing /your_cms_suffic.

For detailed steps, refer to this community post. 

Option #3

Modify the CMS pages to have a container by adding a content block that displays a redirect message. The link should contain the link to the Service Portal page (that is, /sp).

Applicable to all versions that use CMS and Service Portal

Configure a content block

Creating a global UI Script

Configure Content Management sites