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Symptoms


When scrolling through a list in the Tablet UI on an iPad device, a context menu pop-up will appear when it should not. The context menu shows options such as "Show Matching", "Filter Out", etc.

Release


Jakarta

Kingston

London

Environment


Safari web browser on an iPad

Cause


This is a known issue which has been documented in PRB1239269 and only affects iOS tablets. 

Resolution


After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or near future releases. This allows us to address more critical issues impacting a large customer base with the current resource allocations we have in place. We do not make this decision lightly, and we apologize for any inconvenience. 

Workaround: 
Advise your users to use the ServiceNow native app which can be downloaded from the Apple Store. 

If you consider that this issue has a major business impact for you please provide justification for us to work with our Development team to re-evaluate or contact Customer Support if you would like to further discuss this decision. 

 

Article Information

Last Updated:2019-05-21 11:49:54
Published:2019-01-02