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Kingston Patch 7, Kingston Patch 9
The version of UI Page "kb_view" in the instance does not match the current OOB (Out of Box) version for Kingston.
The kb_view UI page in the affected instance is different from the OOB one, the Last updated date of the records is different.
Resolving the behavior is as simple as importing a working version of the kb_view UI page from another (OOB) instance.