Symptoms

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• When viewing a Knowledge article, the article's title is not displaying

Release

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Kingston Patch 7, Kingston Patch 9

Cause

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The version of UI Page "kb_view" in the instance does not match the current OOB (Out of Box) version for Kingston.

Resolution

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The kb_view UI page in the affected instance is different from the OOB one, the Last updated date of the records is different.

Resolving the behavior is as simple as importing a working version of the kb_view UI page from another (OOB) instance.