Issue
If you have the snc_external role in Service Portal, you may see the following error when navigating to certain pages: "Security constraints prevent access to requested page". This is likely because of security selections in the Public Pages [sys_public] table.
Release
All supported releases
Cause
This error message displays if the $sp page is set to non-public in the Public Pages [sys_public] table.
The error occurs when the Active checkbox on $sp is not selected.
Resolution
Log in as an admin role and do the following:
- In the filter navigator, go to sys_public.list.
- Find the page named $sp.
- Select the Active check box.
- Save the record.
