Notifications

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Description

When coping the value of planned_end_date from task_sla to custom field on incident, there is a 1 hour difference. 

Release or Environment

ALL

Cause

The value on the incident record is from the database, which matches the value on the task_sla. However, the incident does not update on load to account for timezone changes as the task_sla does.

Resolution

When setting the value on the incident record use getDisplayValue() or implement a client script to update the display value when the incident loads.

Article Information

Last Updated:2020-09-18 12:10:04
Published:2020-09-18