Notifications

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Symptoms


User (sys_user) fields are syncing to what is populated on associated HR Profile (sn_hr_core_profile).

Release


Kingston

Resolution


This is working as designed.

This is occurring because (Synchronize fields to sys_user/Synchronize fields to sn_hr_core_profile) business rules are designed to run upon updating a (sn_hr_core_profile) record:
https://<instance-name>.service-now.com/sys_script_list.do?sysparm_query=nameSTARTSWITHSynchronize%20fields%20to

These business rules were designed to keep the (sn_hr_core_profile) & (sys_user) record in sync as HR users do not usually have access to update the sys_user table.

The Script include function (hr_Utils().syncProfileFields) in these BR's call the hr_Utls Script Include below:

https://<instance-name>.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=f65370019f22120047a2d126c42e7000

Adding the fields you desire to no longer be synced to the (profileExclusionList) of this script include will ensure that these fields are no longer synced when updating an HR profile

Article Information

Last Updated:2018-12-30 16:18:05
Published:2018-12-29