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Description

Symptoms


HR Case Creation page is not creating cases upon upgrading to London

Release


London

Cause


Customized (hr_CoreUtils) Script Include.

Resolution


This issue is caused due to customizations made to (hr_CoreUtils) Script Include below:
https://<instance-name>.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=fe5330019f22120047a2d126c42e70ff

Since this Script Include has been modified, the necessary London updates were not applied upon upgrading. To resolve this issue please revert (hr_CoreUtils) Script Include above to the latest London version.

It is important to note that Script Includes which have been modified in prior releases may/may not have received the necessary London. Best Practice would be upgrading the customized script includes to the latest London version and applying your customizations to the latest version available. This will ensure you do not run into any unexpected issues upon upgrading to London or a future release.

Article Information

Last Updated:2019-08-02 20:56:29
Published:2018-12-29