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Description

If the user cancels the order from the order confirmation popup, the popup is getting closed, but the order item widget options are still shown as disabled.

 

Steps to Reproduce

 

1. Go to the Service Portal.
2. Open any catalog item.
3. Try to place an order by clicking on Order Now. Notice the Order Confirmation popup shows up disabling the buttons Order Now, Add To Cart, Add To Wish List.
4. Cancel or Close the order confirmation popup to edit the variable values or other. Notice the entire order item widget shows in disabled state, and the user can not finalize the order after providing the variable values.

Workaround

This issue is fixed in Madrid. There is no workaround applicable. Please review the Fixed In section to determine the latest available patch your instance can be upgraded to.

 


Related Problem: PRB1307231

Seen In

There is no data to report.

Intended Fix Version

Madrid

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-02-15 13:46:29
Published:2019-02-08