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The values of a field have 32-character sysid instead of text - Support and Troubleshooting
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  • The values of a field have 32-character sysid instead of text
KB0721902

The values of a field have 32-character sysid instead of text


1251 Views Last updated : Aug 7, 2023 public Copy Permalink
KB Summary by Now Assist

Issue

After changing a field type to string from reference, the field values show 32-character sysid instead of the usual text values.

For instance, the field 'model_id' is changed to a string type from reference type. As a result, in the 'cmdb_ci_computer table', the field 'model_id' has 32-character sysid values instead of the model name.


Steps to Reproduce.

1. Go to the table 'cmdb' and identify the desired column; 'model_id' is used in this example.

2. Change the column type to string from reference as shown in the following screenshot, that shows 'model_id' as an example:

3. Query the 'cmdb_ci_computer' table and check the values for the desired column, 'model_id' is shown in this example.
32-character sysid values are returned instead of text, as shown in the below screenshot:

 

Resolution

In order to resolve this issue, please follow the below steps:

1) Change the type of the column to reference and give the reference a value,  product model in this example, on table 'cmdb'.

  

2) Check the values of the desired field, model_id shown as an example, on table 'cmdb_ci_computer'. The 32-character sysid will be replaced with an actual value, model name in this example, as shown below:


Related Links

Before implementing any changes in a production instance, please test and verify in a sub-production instance.


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