Description
Symptoms
When selecting an incident in the ServiceNow iOS mobile app I'm prompted to update my password. I can successfully login into and navigate the ServiceNow iOS app until I select an Incident to edit/update, I'm prompted to change my password. I've logged out and back into the app multiple times and continue to experience the issue.
Release
Latest mobile release
Cause
sys_user record has the "reset password" box checked
Resolution
Uncheck the "reset password" box and re-login into the instance via mobile device.