Symptoms

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A catalog client script does not seem to work on mobile devices while it does work on the Desktop browser.

Release

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All

Environment

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Mobile

Cause

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This issue is commonly caused by the UI type being set, by default, to "Desktop" so that the catalog client script will only run when viewed from a desktop browser.

Resolution

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Make sure that your catalog client script has the UI type set to "All" or "Mobile/Service Portal" to make sure that it is being executed for mobile devices.