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Articles with Attachment Link checked do not download attachment when clicked from Global Search results - Support and Troubleshooting
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KB0721300

Articles with Attachment Link checked do not download attachment when clicked from Global Search results


770 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Overview


This article explains the behavior of the Attachment Link field on Knowledge Articles not downloading attachments in Global Search. 

Expected Behavior


The Global Search results page was not designed to download attachments when the article is clicked, and will always go to the corresponding Article record.

Instead, you can check the Display Attachment field on the Article and it should show in the Global Search results. Clicking on that attachment will download it.


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