Notifications

95 views

Overview


This article explains the behavior of the Attachment Link field on Knowledge Articles not downloading attachments in Global Search. 

Expected Behavior


The Global Search results page was not designed to download attachments when the article is clicked, and will always go to the corresponding Article record.

Instead, you can check the Display Attachment field on the Article and it should show in the Global Search results. Clicking on that attachment will download it.

Article Information

Last Updated:2019-05-21 11:49:36
Published:2018-12-20