Symptoms

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When viewing a new record, the user does not see any of the fields.They may see the form sections even though they don't have any fields.

Release

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ALL

Cause 

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The user is failing the table level ACLs for that table.

Resolution

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Review the table level ACLs for that table and see why that user is failing for new records.

Additional Information

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Debug ACLs tool

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/contextual-security/concept/c_AccessControlRulesDebug.html

More Information on ACL debugging

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/contextual-security/reference/r_ACLTroubleshoot.html