Issue
When viewing a new record, the user does not see any of the fields. They may see the form sections even though they don't have any fields.
Release
All
Cause
The user is failing the table level ACLs for that table.
Resolution
Review the table level ACLs for that table and see why that user is failing for new records.
Related Links
Debug ACLs tool
https://docs.servicenow.com/csh?topicname=c_AccessControlRulesDebug.html&version=latest
More Information on ACL debugging
https://docs.servicenow.com/csh?topicname=r_ACLTroubleshoot.html&version=latest
