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Description

Symptoms


When viewing a new record, the user does not see any of the fields.They may see the form sections even though they don't have any fields.

Release


ALL

Cause 


The user is failing the table level ACLs for that table.

Resolution


Review the table level ACLs for that table and see why that user is failing for new records.

Additional Information


Debug ACLs tool

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/contextual-security/concept/c_AccessControlRulesDebug.html

More Information on ACL debugging

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/contextual-security/reference/r_ACLTroubleshoot.html

 

Article Information

Last Updated:2019-08-02 20:57:02
Published:2018-12-18