Symptoms

When viewing a new record, the user does not see any of the fields.They may see the form sections even though they don't have any fields.

Release

ALL

Cause 

The user is failing the table level ACLs for that table.

Resolution

Review the table level ACLs for that table and see why that user is failing for new records.

Additional Information

Debug ACLs tool

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/contextual-security/concept/c_AccessControlRulesDebug.html

More Information on ACL debugging

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/contextual-security/reference/r_ACLTroubleshoot.html