The Preview Notification renders as text instead of HTML when glide.ui.escape_text is set to "false"
Steps to Reproduce
1. On the 'sys_properties' table > Set the property "glide.ui.escape_text" to "true
2. Go to Email > Notifications
3. Open the OOTB notification called "Incident opened for me"
4. Click on "Preview Notification"
What the preview notification should show:
The email body will show as a formatter HTML
What actually shows:
You can see the HTML tags
On the 'sys_properties' table > Set the property "glide.ui.escape_text" to "true"
Related Problem: PRB1313785