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Description

Symptoms


No inclusion Error could be encountered for any CI type during business service discovery which contains entry points other than the "cmdb_ci_endpoint_tcp" entry point. 

         

Release


  • Kingston

Cause


  • Technically, the No inclusion connection message is being called from this Mapping Discovery Command  "Map Accuracy - Check inclusion Connections are created"
https://<instance_name>.service-now.com/sa_mapping_ext_commands_list.do?sysparm_query=nameLIKEinclusion&sysparm_first_row=1&sysparm_view=&sysparm_choice_query_raw=&sysparm_list_header_search=true 
  •  Once we open the "Map Accuracy - Check inclusion Connections are created" verify Lines: 53-60.
if (isMapAccuracyProblem) {
var status = result.getStatus();
if (status != null && status.isSuccessful()) {
var ex = new Packages.com.snc.sw.exception.ConfigurationException
(Packages.com.snc.sw.exception.ExceptionCode.MAP_ACCURACY_MISSING_INCLUSION_CONNECTIONS,
'No inclusion connection created from CI (type: ' + ciType + '). Please check the correctness of the incoming connection and the pattern');
status.addAdditionalError(ex);
logger.debug('Adding map accuracy error');

 

  • We check if there are inclusion connections for the elements that have containment rules and patterns associated with the contained items and the entry point type is not cmdb_ci_endpoint_tcp.
  •  In case there is no inclusion connection, we receive the error message

 

"No inclusion connection created from CI (type: ' + ciType + '). Please check the correctness of the incoming connection and the pattern". 

Resolution


  •  Validate the data collected by the discovery on the CI type and if all the information is captured.
  • Add the CI type to the exclude list in the property "map_accuracy_errors_ci_types_to_exclude", to exclude the CI type from this check and we will not get this error message for these CIs.
https://<instance_name>.service-now.com/ecc_agent_property_list.do?sysparm_query=nameSTARTSWITHmap_accuracy_errors_ci_types_to_exclude&sysparm_first_row=1&sysparm_view=&sysparm_choice_query_raw=&sysparm_list_header_search=true

Article Information

Last Updated:2020-04-23 00:47:49
Published:2020-04-23