Notifications

54 views

Description

Reports using the kb-use table to report on article views are not reporting correctly

Release or Environment

ALL

Cause

KnowledgeHelp Script include was modified

Resolution

KnowledgeHelp Script include was customized and that did not count the no.of views on the article.

Reverting this to OOB, resolved the issue.

Article Information

Last Updated:2020-09-18 12:35:55
Published:2020-09-18