Notifications

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Description

When clicking on "Switch to Rich HTML Editor", then "Revert to plain editor", and again "Switch to Rich HTML Editor", it changes the notification body, and on some cases remove the mail scripts.

Steps to Reproduce


1) Update a notification that has Sys Version set to "v1" which contains a mail_script to Sys Version v2 using UI Action "Switch to Rich HTML Editor".
2) Click "Show Notification Scripts" UI Action to see the mail script was converted to the sys_script_email record.
3) Delete this sys_script_email record
4) Click "Revert to plaintext editor" on the notification to go back to v1
5) Repeat step 1 to convert back to v2
6) Repeat step 2 and see no sys_script_email record created

Workaround

1) Click "Revert to plaintext editor" on the notification to go back to v1
2) Clear away everything in the message_html field on the notification (will not be on the form if v2, use list view or perform this step before reverting)
3) Click UI Action "Switch to Rich HTML Editor"


Related Problem: PRB1319445

Seen In

SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Security Incident Response PA Content - New York 2019 Q3
SR - SIR - Splunk Sighting Search Integration - Madrid 2019 Q1
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-08-16 00:14:55
Published:2018-12-17