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Description

Symptoms


Duplicate catalog request items (RITM) are displayed in Service Portal

Release


Any release supporting Service Portal

Cause


A duplicate Form widget is dragged and dropped to the Service Portal page

Resolution


  1.  Navigate to Service Portal page designer:
    <Your instance>/$spd.do#/sp/editor/ticket/345f3d50d7000200a9ad1e173e24d40b
  2.  Remove the duplicate Form widget from the Service Portal page designer

Article Information

Last Updated:2019-08-02 20:57:41
Published:2019-01-16