Overview

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In the legacy UI, the Comments can be made mandatory on rejecting a 'sysapproval_approver'  record using a client script or UI policy. The user can achieve the same functionality by editing 'Approval Info' widget.This can be done by having a textarea in the HTML Body template of the widget and make it mandatory from the client controller script of the widget. 

 

 

 

Additional Information

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Refer the below community post which explains the procedure to make the comments mandatory in Service portal.

Portal diaries: Service Portal — Making Rejection Comments Mandatory on Approval Record