Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Making the Comments mandatory when rejecting 'sysapproval_approver' record form Service portal - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Making the Comments mandatory when rejecting 'sysapproval_approver' record form Service portal
KB0720583

Making the Comments mandatory when rejecting 'sysapproval_approver' record form Service portal


8641 Views Last updated : Mar 13, 2023 public Copy Permalink English (Original)
  • English (Original)
  • Japanese
KB Summary by Now Assist

Issue

Overview


In the legacy UI, the Comments can be made mandatory on rejecting a 'sysapproval_approver'  record using a client script or UI policy. The user can achieve the same functionality by editing 'Approval Info' widget.This can be done by having a textarea in the HTML Body template of the widget and make it mandatory from the client controller script of the widget. 

 

 

 

Additional Information


Refer the below community post which explains the procedure to make the comments mandatory in Service portal.

Portal diaries: Service Portal — Making Rejection Comments Mandatory on Approval Record

Note: ServiceNow community is for public so that ServiceNow cannot take the responsibility of all content of posts of the community. Also, some script maybe cannot be implemented at the latest release.


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.